TO OUTSOURCE OR NOT TO OUTSOURCE? Navigating the strategic dilemma.

By Ibraheem Sokaloo, Lead Partner, BDO Solutions

If you've ever pondered upon the timeless question of whether to engage in outsourcing, rest assured that you're not alone. The decision to embark on an outsourcing journey is a pivotal one that countless businesses face. In a world defined by innovation and interconnectedness, where efficiency and focus are highly valued, the allure of outsourcing becomes increasingly enticing. If you've found yourself contemplating this question, then this article is made for you – it can serve as a guiding light through the intricate realm of outsourcing considerations.

Addressing Fears and Misconceptions about Outsourcing

In the aftermath of the Covid-19 pandemic and the subsequent ‘global resignation wave’, numerous businesses turned to outsourcing as a strategic pivot, aiming not only to maintain their operations but also to foster growth and resilience. However, despite the growth of the outsourcing industry and its changing perception, some businesses remain hesitant to embrace this approach due to some fears and misconceptions about outsourcing. Let's delve into some of the most significant fears and misconceptions surrounding outsourcing services:

• Data Privacy and Security Concerns  

Apprehensions about data privacy and data security breaches are among the most prevalent. However, reputable outsourcing providers alleviate these fears by implementing stringent security protocols.

• Fears of Communication and Language Barriers

Effective communication between you and your outsourcing partner is of utmost importance. If you're unable to convey your expectations, achieving positive results becomes challenging. Therefore, selecting a country and service provider proficient in your preferred language is crucial.

• Risk of losing control over the project

Feeling concerned about losing control over a project is a valid concern. However, Outsourcing is all about collaboration. Regular communication with the service provider is key to maintaining control and ensuring the successful handling and timely delivery of the project.

• Fear of job loss

The fear of job loss is understandable. However, outsourcing isn't about replacing your team but about optimizing efficiency. Outsourcing non-core tasks enables your core team to focus on high-value activities that drive business growth.

• Output Quality 

Quality is central to any business. Outsourcing doesn't mean settling for less. In fact, partnering with reputable outsourcing firms ensures access to specialised expertise and a dedicated focus on delivering excellent results. Reputed BPOs can assure quality through processes, discussing Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) during planning stages, and even achieving higher quality than in-house tasks.

• Time Zone Difference

A common fear that businesses have is the time difference with their outsourcing partner. BPOs also adapt to time zones with different shifts to cater to various working hours.

The Path Forward: Embracing Change with Confidence

While the fears of outsourcing are real, they should not overshadow the potential for growth, efficiency, and innovation that outsourcing offers. Navigating this intricate landscape requires a strategic mindset that balances concerns with proactive solutions. Businesses must recognise that outsourcing isn't merely an escape from the rat race but an opportunity to recalibrate their strategies and redefine their path to success. By acknowledging and addressing these fears head-on, organisations can embark on their outsourcing journey with confidence, leveraging external expertise to propel them toward their goals.

Stay tuned for our next article, where we will provide insights on selecting the ideal outsourcing provider to meet your specific requirements.